Announcement: Tracking Issue

Callumpy

Administrator

  • Gamerscore: 142230
  • Total posts: 452
  • Level: 26
  • Posted: 3 Mar 2014 10:26 pm
    Hey, I am posting this as something appears to have gone wrong with our tracking system.

    All games are currently showing up as having 100 achievements and 2200 gamerscore.

    We will try to solve this as soon as possible.

    Callumpy

    Administrator

  • Gamerscore: 142230
  • Total posts: 452
  • Level: 26
  • Posted: 3 Mar 2014 10:28 pm
    Update: We have found this issue already and all of the games will soon be repaired.

    Sorry for any inconvenience.

    cloelea

  • Gamerscore: 212990
  • Total posts: 119
  • Level: 13
  • Posted: 3 Mar 2014 11:47 pm
    no worries i didn't notice it at 1st


    Callumpy

    Administrator

  • Gamerscore: 142230
  • Total posts: 452
  • Level: 26
  • Posted: 19 Mar 2014 08:49 pm
    19/03/14

    I thought i'd inform you all that we are aware of some issues with new registering users not getting a now playing status on their profiles. As well as some users getting the wrong statistics for Achievement Rarity.

    We will look into the issues ASAP. Sorry for any inconvenience.

    XeWoN

    Administrator

  • Gamerscore: 201065
  • Total posts: 464
  • Level: 35
  • Posted: 21 Mar 2014 02:50 am
    I thought i'd inform you all that we are aware of some issues with new registering users not getting a now playing status on their profiles.Callumpy

    This issue has now been resolved.

    We are still working on the other tracking issue list above.

    Callumpy

    Administrator

  • Gamerscore: 142230
  • Total posts: 452
  • Level: 26
  • Posted: 23 Apr 2014 10:31 am
    23/04/2014

    A new issue has arisen with our scanners, nobody will be scanned temporarily.

    Sorry for any inconvenience, it will be fixed shortly.

    XeWoN

    Administrator

  • Gamerscore: 201065
  • Total posts: 464
  • Level: 35
  • Posted: 23 Apr 2014 03:11 pm
    23/04/2014

    A new issue has arisen with our scanners, nobody will be scanned temporarily.

    Sorry for any inconvenience, it will be fixed shortly. Callumpy


    Issue fixed, tracking resumes as normal.

    SiegfriedX

  • Gamerscore: 1797665
  • Total posts: 3
  • Level: 2
  • Posted: 27 Apr 2014 09:52 am
    I just registered and I'm missing almost half my gamerscore / achievements. Is that normal? Will it update soon or are you guys still working on issues with the scan?

    My gamerscore should be 315,165 and 13,256 achievements unlocked instead it's showing 185,600 and 8,326 achievements unlocked.
    Post last edited 27 Apr 2014 09:54 am by SiegfriedX.

    Callumpy

    Administrator

  • Gamerscore: 142230
  • Total posts: 452
  • Level: 26
  • Posted: 27 Apr 2014 12:01 pm
    I just registered and I'm missing almost half my gamerscore / achievements. Is that normal? Will it update soon or are you guys still working on issues with the scan?

    My gamerscore should be 315,165 and 13,256 achievements unlocked instead it's showing 185,600 and 8,326 achievements unlocked.SiegfriedX


    Hey, it's showing fine now. I can only assume it had done part of the scan and ran out of time to finish, so it fixed itself when it got back to your profile.

    SiegfriedX

  • Gamerscore: 1797665
  • Total posts: 3
  • Level: 2
  • Posted: 27 Apr 2014 08:09 pm
    Yeah, it's all good now. :geek:

    Guidality

  • Gamerscore: 277350
  • Total posts: 18
  • Level: 4
  • Posted: 17 May 2014 06:33 am
    my profile seems to not have tracked my xbox one gs and achievements. I recently changed my gt (formerly BloodLustXIII) and I wonder if that has anything to do with it? Shows me at 77600 and I should be at 88975
    Post last edited 17 May 2014 06:35 am by Guidality.

    Callumpy

    Administrator

  • Gamerscore: 142230
  • Total posts: 452
  • Level: 26
  • Posted: 17 May 2014 11:31 am
    my profile seems to not have tracked my xbox one gs and achievements. I recently changed my gt (formerly BloodLustXIII) and I wonder if that has anything to do with it? Shows me at 77600 and I should be at 88975Guidality


    Seems fine to me now, it must have only part scanned you :)

    Guidality

  • Gamerscore: 277350
  • Total posts: 18
  • Level: 4
  • Posted: 17 May 2014 06:06 pm
    my profile seems to not have tracked my xbox one gs and achievements. I recently changed my gt (formerly BloodLustXIII) and I wonder if that has anything to do with it? Shows me at 77600 and I should be at 88975Guidality


    Seems fine to me now, it must have only part scanned you :)Callumpy


    right on! thanks

    SiegfriedX

  • Gamerscore: 1797665
  • Total posts: 3
  • Level: 2
  • Posted: 4 Jun 2014 07:42 am
    Another issue with me, I've completed Wolfenstein but it's stuck at 74% for days. Every game I've played after that updated fine (even Watch_Dogs that I finished today is at 100% already).

    Weirdest thing is that if I click to see the game details, everything is unlocked there. :silly:

    UPDATE: don't know if someone checked it or if the scan fixed the issue alone, but it's all good now.
    Post last edited 25 Jun 2014 07:43 am by SiegfriedX.

    Guidality

  • Gamerscore: 277350
  • Total posts: 18
  • Level: 4
  • Posted: 23 Jun 2014 06:51 am
    I have 16/20 on minesweeper wp8 version totaling 160 gamerscore and my profile is showing me at the 0/20 achievements. That is the only thing missing from my profile

    QuiCkz Ninja

  • Gamerscore: 781735
  • Total posts: 47
  • Level: 8
  • Posted: 2 Jul 2014 06:02 pm
    I just registered and I'm missing almost half my gamerscore / achievements. Is that normal?